Marcell Csendes
Engagement Manager @ BitNinja Security | Fullstack Developer
Engagement Manager at BitNinja Security, full-stack developer, and builder of platforms like MerchParadise and PagerCast. Based in Hungary.
Summary
IT professional with 10+ years of experience across customer success, technical support, and full-stack development. I work with clients at BitNinja Security by day and build platforms, pager tooling, and collector communities in my own time.
Experience
BitNinja Security
Engagement Manager
Oct 2022 – Present
Debrecen, Hungary
- Onboarding, QBRs, and engagement reporting
- Client relationships, account management, and referrals
- Sales and product assistance, internal webinars
Customer Success Manager
Jan 2022 – Oct 2022
Debrecen, Hungary
- Customer success and issue resolution
A2 Hosting
Support Specialist
Dec 2020 – Dec 2021
- WordPress and website troubleshooting
- DNS and domain issue resolution
- Log analysis on UNIX-based systems
Hostinger
Customer Service Specialist
Jul 2014 – Jun 2019
Remote
- Part of the English support team
- Helped raise customer satisfaction to 95%
Magyar Honvédség
Military Service
May 2020 – Jul 2020
Hungary
Selected projects
- MerchParadise — Video game merchandise collection and trading platform
- PagerCast — Pager messaging platform with desktop client and radio bridge
- POCSAG-GO — Open-source POCSAG protocol library in Go
Education
Veszprémi Szakképzési Centrum Ipari Technikum
2022 – 2024
Fullstack Developer, Computer Programming
MIGSZKI és Kanizsai Dorottya Egészségügyi Tagintézmény
2008 – 2014
Graduation
Certifications
- Assertive Communication in Business — LABA Hungary (Sep 2022)
- cPanel & WHM Administrator Certification (CWA) — cPanel (Nov 2020)
- cPanel & WHM System Administrator I (CWSA-1) — cPanel (Jul 2021)
- LiteSpeed Certification (CPLSC) — cPanel (Mar 2021)
- cPanel Professional — cPanel (Aug 2019)
Languages
- Hungarian — Native
- English — Professional working proficiency